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Software support

Commercial software always needs some type of technical support. High-quality technical support will minimize the time required to process incidents and make the work of users of the software product as comfortable as possible.

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Software support

Fast transition

Development
Prototyping
Testing
Maintenance

What does the software support include

1
Organization of a support line: contact center, analysis and handling of incidents, release of corrective software versions
2
Refinement of software functionality in accordance with user comments conducted by engineers
3
Possibility of assigning a group of technical support engineers
4
Implementation of an automated system for recording and processing incidents (service desk)
5
Entering into a service level agreement (SLA) that guarantees quick engineers’ response to incidents
6
Dedicated telephone lines and other communication channels to provide advice to customers
7
Provision of regular reports containing technical support service performance indicators

Outsourcing software support allows you to optimize the cost of internal support services and focus on the core activities of the company.

We will conduct an assessment and prepare a commercial proposal as soon as possible

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Service Level Agreement

Service Level Agreement (SLA) – as a rule, it is an appendix to the main contract with the vendor, which establishes the quality parameters of the provided IT-services.

The SLA contains a full description of the services provided, a list of quality parameters, methods and controls, vendor’s response time to a request from a customer, etc.

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